Exploring Cross-Cultural Communication
On Demand
Course Overview
Course Quality RatingTBD Course DescriptionThis is a web-based course that invites learners to spend time thinking about and developing their own responses to a variety of ideas and situations about culture, communication and public health. Learners will explore the meaning of culture, methods of communication, and strategies for communicating more effectively by taking part in “virtual” group conferences, reading and responding to simulated e-mails, and utilizing resource documents.
The course is divided into three modules, designed to be completed in the order they are presented.
1. CultureThis module presents some basic but important concepts of culture through a virtual group seminar. In the first seminar, culture is defined and the reasons why people create cultural stereotypes is examined. A set of simulated e-mails introduces the learner to a situation that requires the application of both cultural sensitivity and sound communication techniques.
2. CommunicationThe second module defines health communication, describes the process of human communication and offers a number of good communication strategies.
3. Cross-Cultural CommunicationBy working through the final module, learners compile a list of effective cross-cultural communication strategies which help in resolving the communication situation presented in the first module.This course is provided by New York New Jersey Public Health Training Center and will require a secondary login and/or registration. Click the LAUNCH button below to start or be taken to the course. Target AudiencePublic health professionals including nurses, physicians, health educators. Learning ObjectivesUpon completion of this course, the learner will be able to:
Give examples of discriminating and non-discriminating practices in providing public health services.
Recognize effective methods/strategies/techniques for unbiased communication.
Explain how effective cross-cultural communication influences public health service and program acceptance.
Identify specific factors that influence an individual’s or group's acceptance of public health information and services.
Describe job-specific benefits of effective cross-cultural communication.
Define culture.
Explain the importance of a diverse public health workforce.
Develop increased awareness of diversity.
Understand how and why stereotypes/generalizations are created.
Identify the cultural groups served by the unit/organization the participant represents.
Council of Linkages Core Competencies for Public Health Professionals (COL)/COL Tier(s)
3A.2 (Tier 1): Communicate proficiently
4A.1 (Tier 1): Incorporate interaction strategies
4A.4 (Tier 1): Describe forces contributing to cultural diversity
3B.2 (Tier 2): Communicate with proficiency
4B.1 (Tier 2): Incorporate interaction strategies
3C.2 (Tier 3): Communicates in writing and orally with linguistic and cultural proficiency
4C.2 (Tier 3): Ensures consideration of the role of cultural factors in delivery of services
Professional/Disciplinary CompetenciesNone listed FormatOnline/ Self-study
Credit /CEUNone available Duration2.5 hrs. SpecificationsNone listed Course Publication DateNone listed
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